Last updated: 16 June 2026

At Simpletradery Pte Ltd we want you to be satisfied with your purchase. This Refund Policy explains when and how you can request a refund for digital Products purchased from us.

14-day money-back guarantee

We offer a 14-day money-back guarantee on eligible digital Products purchased directly from us. If you are not satisfied, you may request a full refund within 14 days of your purchase date. After 14 days have passed, purchases are considered final.

How to request a refund

Email us at contact@simpletradery.com within the 14-day window with the email address used at purchase, the Product name and your order or transaction reference. We will review and process approved refunds back to your original payment method, normally within 5–10 business days. The time it takes for the funds to appear depends on your payment provider or bank.

Purchases through marketplaces

Some of our Products are sold through third-party marketplaces (for example WarriorPlus or JVZoo). If you purchased there, the refund request is handled through that marketplace’s standard process and its refund terms apply. If you are unsure where you bought, contact us and we will point you to the right place.

Exceptions

To keep things fair for everyone, refunds may be declined where we reasonably determine that the guarantee is being abused — for example, repeated refund requests across multiple Products, refund requests after the full Product has clearly been downloaded and used in bad faith, or chargebacks filed without first contacting us. Products that expressly state “no refund” at the point of sale, and any custom or done-for-you services already delivered, are not covered by this guarantee.

Questions or problems

If something is not working or you can’t access your Product, please contact us first at contact@simpletradery.com — most issues are access problems we can fix quickly, and we would always rather help you get value from the Product than process a refund.